Privacy notice

We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how NopDMS collects, uses, discloses, and safeguards your information when you use our Delivery Management System mobile application.

1. Information We Collect

To provide efficient delivery management and tracking services, NopDMS collects the following types of information:

Account Information: Login credentials (email address, password) and delivery personnel profile details.
Location Data: Precise location data (latitude and longitude) collected in the foreground and background when the delivery personnel toggles the "On-Duty" status. Background location tracking enables real-time shipment tracking even when the app is minimized or closed.
Camera & Photo Library: Used for scanning shipment QR codes and capturing Proof of Delivery (POD) photos during parcel handovers.
Device Information & Identifiers: Device identifiers to ensure secure authenticated sessions and device registration.
Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens to send real-time delivery assignments and updates.

2. How We Use Your Information

We use the collected information for essential operational purposes, including:

Managing shipper authentication and user sessions.
Providing real-time location tracking for order delivery dispatching and live status updates.
Processing delivery actions, QR code verification, and uploading Proof of Delivery photos.
Sending push notifications regarding new shipment assignments and system alerts.
Improving app reliability and diagnosing crash reports via Firebase Crashlytics.

3. Background Location Permission

NopDMS collects location data to enable real-time courier position tracking for customers and store managers while you are On-Duty. Background location collection continues even when the application is running in the background or closed, until you switch off "On-Duty" mode. You may disable location tracking at any time by toggling off "On-Duty" in the app or adjusting your device settings.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

Service Providers: With third-party infrastructure providers (e.g., Firebase for notifications and crash logging) strictly to operate app services.
NopCommerce Store Administrators: Shipment progress, proof of delivery photos, and live delivery coordinates are accessible to authorized store managers overseeing fulfillment.
Legal Requirements: If required by applicable law, regulation, or legal process.

5. Data Security

We implement robust industry-standard security measures, including encrypted HTTPS communications (TLS/SSL) and secure local storage mechanisms, to protect your personal data against unauthorized access, alteration, or disclosure.

6. Your Data Rights

Depending on your jurisdiction, you have the right to access, update, or request deletion of your account information. You can manage app permissions (location, camera, notifications) directly through your mobile device settings menu.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Support Email: [email protected]
Website: https://www.nopstation.com